Orders
Delivery or access issue
You paid, but the bundle link, manual link, or access note did not arrive or does not work.
Support
Need delivery, setup, or buyer support?
Use this page when delivery is missing, setup breaks, the site has dead links, or an AI lane is acting strangely. The goal is recovery first: shortest path, exact details, clear escalation route.
Delivery help
System issues
AI troubleshooting
Broken-page recovery
Pick the trouble type
Start with the category that matches your problem. The goal is not to explain the whole system. The goal is to get you unstuck fast.
Setup
CLI or install problem
A command fails, the tool is not found, a dependency is missing, or the setup path is unclear.
AI
Agent or model behaving badly
The AI is drifting, missing context, giving low-signal output, or not navigating the site the way it should.
Site
Broken page or dead link
A route is missing, a page 404s, or the website points at something unfinished.
Fast support path
1. IdentifyPick delivery, setup, AI, or site trouble.
2. Open guideUse the matching manual or delivery page first.
3. Gather detailsKeep the exact error text, product name, or broken link.
4. Try one fixDo the shortest safe next step, not ten random ones.
5. EscalateEmail support with the right subject line if it still fails.
Support matrix
| Symptom | Start here | What to include if you email |
|---|---|---|
| No package arrived | Delivery + Access | Product name, purchase email, receipt info |
| Command not found | Buyer manual + setup notes | OS, exact command, exact error text |
| Access key or link fails | Delivery + Access | Product name, broken link or failing key, screenshot if useful |
| AI gives useless output | This support page | Which AI lane, what you asked, what happened instead |
| Page or route broken | This support page | The dead URL and where you clicked from |
What to send when something breaks
- What you were trying to do
- What you expected to happen
- What actually happened
- The exact command, page URL, or product name
- The exact error text if there is one
Use this with any AI assistant
Copy this into the AI you are using:
I am using SCBE-AETHERMOORE. Help me troubleshoot one issue at a time. First ask me for the exact error text, the page or command I used, my OS, and what I expected to happen.
What to expect from support
Delivery failures and broken access routes should be treated first, because they block the product itself. Setup and AI-behavior issues come next, and they move faster when you include the exact command, page URL, or error text instead of a summary from memory.
Next support feature
Polly can become a sidebar support bot trained on the repo, manuals, pages, and delivery routes. The right shape is a repo-aware guide that helps users navigate what exists, not a bot that hallucinates missing pages.